2 x App Licenses
Android app for porters, which drives the whole operations from accepting a job to transporting a patient safe and sound.
5 x BLE Locators
Bluetooth locators, which talk with the Android app via BLE to detect and report porters' locations in real-time back to the cloud.
1 x Cloud Instance
Easily and quickly start the trial program with Mutrack Cloud (AWS), which comes with performance and security.
14 Days of Free Trial
Experience the modern way of working for 14 days to assess the potential of our solution and see what's possible.
Why Mutrack Dispatcher?
We simply digitizes the entire porter operations from requesting jobs on a web application, automatically dispatching jobs to the most suitable porter, accepting a job via the Android app, tracking progress of jobs, and recording the statuses in the system.
Imagine Uber for your porter team. It is exactly what we have built for you.
Reduce Dispatching Time
Jobs are sent to the most suitable porter in seconds. This reduces a decision making time required by human dispatchers at least 10 folds.
Increase Team Productivity
Manual processes are eliminated making the whole team more productive. Porters get a proper job, finish the job quicker, reduce their idle time by more than 50%.
Increase Tracking Capability
All activities are automatically recorded in real-time. Tracking statuses has never been easier from job in operations, porters' availability and location.
Improve Patient Satisfaction
Patients spend less time waiting and more time at the service stations promptly, safely and happily. This brings patient satisfaction rate to the roof.
THE REAL CASE
Dispatcher drives a better change in one of the biggest hospitals in Thailand. Deployed in March 2021, the hospital has experienced an upgrade in the patient transportation services with more productivity, and satisfaction from all parties.
500 daily jobs
Dispatcher handles more than 500 jobs daily at the hospital. The number is growing as they expand the system to all buildings.
10 minutes to pickup
The time to approach patients has reduced significantly to just 10 minutes. This makes the team be twice as productive as before.
50 active porters
At peak hours, 50 porters are on shift carrying around Dispatcher in their hands to provide the best services to the patient.
In all 11 buildings, 420 locators are everywhere to create a real-time tracking infrastructure, which provides great benefits.
More than 70 departments get involved. Many hundreds of nurses uplift the standard of providing medical services to patients.
Key features to help you manage your porter team
Mobile App for Porter
Receive a job request, accept, reject and perform it via the mobile app, which also updates staff location in real time
Dispatch jobs wisely to the most suitable porter by looking at availability, current location, workloads, skill sets and more.
Define and select equipment required for performing each job to tell porters what needs to be prepared.
Keep track with the tasks through the Web. Notify when a porter picks up and escorts the patient to the destination.
Improve patient flow by creating future jobs, which will be dispatched to porters when the service time comes.
Increase patient service quality by dispatching a demanding job to multiple porters at the same time to share workload.
Monitor overall status of the operation in analytical forms, such as an average daily job per porter, a job duration trend and more.
Daily Job Report
Access a complete job history of every porter daily and weekly via porter profile page, reports and advanced filtering feature.
Whoever you are. Whatever position you hold. If you need to provide an onsite service for your customers. We have got your back. Dispatcher is built to serve all your needs.
Deployment options that cover all your requirements
With our own Bluetooth locators, you can extend your Wi-Fi network to support indoor tracking applications. The locators will receive BLE signals advertised by the Dispatcher App and send them to our cloud via your existing Wi-Fi access points.
Any Wifi Access Points
If you have experiencing a Wi-Fi coverage issue in your buildings, we have a solution for you. By reversing the system workflow and use Mutrack Beacons, the Dispatcher App will detect BLE from the beacons and report its location via 4G network.
Aruba Access Points
This option is to fully leverage your existing Aruba network by connecting Mutrack Dispatcher to your BLE-enabled access points. You need no additional hardware, which saves time/cost, reduces IT treats, and maintain manageability.
Aruba Access Points
Aruba Controllers (optional)
Get start today
Sign up for a free trial and see how Mutrack Dispatcher can transform the way you run your porter operation.
Get 14 days free trial to:
Understand how your porter operation is being run including your team performance.
Experiment with fluid and real-time job dispatching to see the effect on service time.
Start to systematically track KPIs, such as job per day, job per porter, transporting time, and patient wait time.
Evaluate the potential of indoor tracking technologies, such as BLE, and Wi-Fi for future solutions.
With Mutrack Dispatcher, running the porter team is easier than ever. Sign up today.