Local actions for global connections
Clear communication builds trust and warmth. It begins by easing customer anxiety and supporting them with staff who speak their language.
Local actions, global connections
Clear communication builds trust and warmth. It begins by easing customer anxiety and supporting them with staff who speak their language.
A new era of hospital interpreter productivity
If better service means faster, more accurate, and more responsive to you, we’re here to help you deliver exactly that for your valued customers.
Real time notification
Receive job requests on your mobile phone in real-time. View detailed information about the required service location and specified language. Proceed and complete the job effortlessly in just a few clicks.
Multi languages
Create as many language options as needed to deliver exceptional service. Assign interpreters to specific language groups based on their proficiency levels, forming a dynamic and versatile skill pool.
Skill-based assignment
Let Interpreter intelligently match requests with the best service provider, considering proficiency, distance, and workload. Rest assured your customers will always receive skilled and accurate assistance.
Unlock the power of on-site customer experiences to build lasting relationships
Interpreter empowers you to revolutionize your on-site customer service operations from start to finish. With a native Android app, real-time task tracking, automatic job dispatching, and comprehensive data capture, you’ll gain every detail needed for continuous improvement.
Mobile app for interpreters
Seamlessly receive, accept, and complete job requests using the mobile app. The interpreter’s location is updated in real time.
Auto dispatch
Assign jobs intelligently to the most suitable staff by considering availability, language proficiency, workload, and other factors.
Skill Mapping
Map your staff’s skills to the languages they support. Allow one person to handle multiple requests efficiently.
Level of Proficiency
Define and assign proficiency levels for each job to ensure the right staff with the right skills are always prepared.
Ad hoc jobs
Enable interpreters to create ad-hoc jobs instantly at the point of service. Track progress in real time through the web application.
Status tracking
Track tasks seamlessly through the web. Receive notifications when a porter starts, rejects, performs, completes, or cancels a job.
Job Scheduling
Streamline operations by scheduling future jobs that are automatically dispatched to staff at the designated service time.
Custom fields
Customize fields to provide staff with detailed job information—patient groups, infection status, and more.
Floor plan
Accurately calculate the distance between staff and service points using our advanced floor plan management.
Multi-site support
Centralize operations across all branches and assign team members to specific sites to balance workloads effectively.
Daily job report
Access interpreters’ job histories, detailed reports, and job filtering capabilities to evaluate their performance effectively.
Real time dashboard
Monitor the overall operation status through analytical insights, including average daily jobs per staff, job durations, and more.
Thoughtful design for exceptional interpreters
Every screen, every detail, thoughtfully crafted to streamline your day—our system is built for every hospital interpreter to work smarter, faster, and with ease.
Supercharge Your Polyglots
Nothing impresses customers more than being understood in their own language. Elevate your hospital interpreter team from good to exceptional with the tools they need to deliver seamless, culturally resonant service.
ORGANIZATION LEVEL
Everything starts with a solid foundation
Create location structures
Our tool enables you to design a comprehensive hospital location model in a hierarchical format—from site to building, floor, and zone.
Draw indoor routes
Easily create complete floor plans and navigation routes within our system to map paths from one location to another.
Bind reporters to specific locations
With our Admin app, you can bind a location to a locator or Wifi access point with ease to enable an indoor tracking infrastructure.
ADMIN LEVEL
Freedom to customize - design workflows that fit your exact needs
Define the languages you need
As an Admin, easily create and manage as many languages as required. Assign team members to specific languages and set their proficiency levels to ensure the perfect match for every job.
Create and manage team members
Our solution supports a wide range of user roles, including admin, dispatcher, manager, and client. Easily create and manage as many team members as your operations require.
Configure workflows, and custom fields
Every hospital is unique. Design workflows tailored to your specific needs. Enable or disable features as you see fit, and create custom fields to enhance and streamline your operations.
DISPATCHER LEVEL
Steering your interpreter team like a pro
Assign jobs more effectively
Interpreter allows you to identify the best staff for a job in real-time. It evaluates language proficiency, current location, and past workload of all available interpreters, generating a ranked list for optimal assignments.
Choose to turn the Optimizer on or off
With the Optimizer enabled, enjoy an auto-pilot mode where the system manages itself. Sit back, grab a coffee, and let Interpreter handle demanding tasks for you. Need to take control? Simply turn it off anytime.
Track job status in real time
Keep track of where interpreters are and monitor the status of all jobs in the system. Dive into detailed insights on what, where, when, who, and how long each task takes—all in a single click. Measure response times effortlessly.
CLIENT LEVEL
Make your customers feel like home - empowered by you
Request a service easily with full details
Eliminate the need for phone calls and paperwork. Create a digital request directly from your station, including patient name, language, topic to be discussed, and service time.
See who is accepting and coming in
Enjoy unparalleled visibility into your requests. Track the status in real-time—know which interpreter has accepted the job and their current location at any moment.
Access full request history
Easily review all requests made by your station. See who made the request, which patient it was for, which interpreter handled it, and how long the task took from start to finish.
OPERATOR LEVEL
Thank you for understanding and speaking my mind
Get notified when a new job comes in
No matter where you are within the perimeter, the perfect job will find you in seconds. Maximize your productivity by accepting jobs with just one click.
Proceed job with simple workflow
Each job arrives with full details on our Interpreter app. See the service location, required language, and any special requests provided in the form of notes.
See what you have accomplished
Access a detailed history of all the jobs you’ve completed today and in the past. A hero like you deserves our highest praise for your dedication and hard work.
Make Hyper-Location Aware Applications a Reality
It’s time to elevate your operational management. Deploy a well-designed solution that delivers unparalleled intelligence to your organization and see rewards faster than ever.
Build it from the ground up
We provide high-quality Bluetooth gateways to help you create a modern, reliable indoor tracking infrastructure.
Leverage your existing infrastructure
Already have Aruba, Cisco, or Huawei access points installed? Put them to work for a quick and cost-effective setup.
Experience the new era of hospital interpreter
Eliminate the chaos and elevate customer satisfaction by harnessing the power of clear, effective communication.