The complete intelligent porter solution for today's hospitals
The only porter solution you’ll ever need. Deliver a Grab-like experience to reduce wait times and boost staff productivity.
The complete intelligent porter solution for modern hospital.
The only porter solution you will ever need. We create a Grab-liked experience the porter t to reduce wait time, and increase staff productivity.
3
A number of hospitals who reaps benefits from their digital-driven operations.
1+ million
A number of porter jobs handled by our system so far from three big hospitals.
-30%
A time to service can be shortened by 30% because of our auto assigment capability.
7.5+ million
Minutes saved from porter teams, which helps them completed more jobs per day.
Tool that is built specifically for the porter team
It helps you reduce dispatching time, boost team productivity, enhance tracking capability, and improve patient satisfaction.
Real time tracking
Stay in control of every task with our advanced tracking capabilities. Track staff locations via BLE and IoT devices, and get real-time updates on the status of every job.
Auto assignment
Deliver top-notch service by intelligently dispatching tasks to the most suitable staff. Consider factors like availability, current location, completed jobs, skills, and more.
Native mobile apps
Enhance field staff productivity with our native Android apps. Instantly receive and respond to job assignments, and complete tasks effortlessly with just a few clicks.
Bring your patient transportation service to the next level - today
We digitize your entire operation—from requesting jobs through a web application, automatically assigning tasks to the most suitable staff, accepting jobs via an Android app, tracking job progress, to recording statuses in the system seamlessly.
Mobile app for porter
Receive job requests, accept them, and perform tasks seamlessly via the mobile app, which also updates the porter’s location in real time.
Auto dispatch
Wisely dispatch jobs to the most suitable staff by considering availability, current location, workload, skill sets, and more.
Adhoc jobs
Enable porters to create ad-hoc jobs instantly at the point of service. Track progress in real time through the web application.
Equipment list
Define, specify and assign the required equipment for each job, ensuring staff know exactly what to prepare.
Status tracking
Track tasks seamlessly through the web. Receive notifications when a porter starts, rejects, performs, completes, or cancels a job.
Job scheduling
Streamline operations by scheduling future jobs that are automatically dispatched to staff at the designated service time.
Multiple porters
Enhance service quality by assigning demanding jobs to multiple staff simultaneously to share the workload effectively.
Custom fields
Customize fields to provide staff with detailed job information—patient groups, infection status, and more.
Floor plan
Accurately calculate the distance between staff and service points using our advanced floor plan management.
Multi-site support
Centralize operations across all branches and assign team members to specific sites to balance workloads effectively.
Daily job report
Access porters’ job histories, detailed reports, and job filtering capabilities to evaluate their performance effectively.
Real time dashboard
Monitor the overall operation status through analytical insights, including average daily jobs per staff, job durations, and more.
Beautiful UIs that work as good as they look
A system designed to make your daily routine effortless and enjoyable—from web applications for requestors and dispatchers to native mobile apps for porters.
Centralize for better decentralization
An intelligent job dispatching solution designed to enhance efficiency and satisfaction—not just for porters, but for every department in your hospital, and most importantly, for your valued customers.
ORGANIZATION LEVEL
Everything starts with a solid foundation
Create location structures
Design a comprehensive hospital location model in a hierarchical format—from site to building, floor, and zone.
Draw routes to build navigation maps
Easily create complete floor plans and navigation routes within our system to map paths from one location to another.
Bind reporters to specific locations
With our Admin app, you can bind a location to a locator or Wifi access point with ease to enable an indoor tracking infrastructure.
ADMIN LEVEL
Freedom to customize - design workflows that fit your exact needs
Pick the locations you want to work with
As an admin, you can select only the locations your team needs. Assign them to Porter and let your team enjoy the system you’ve customized for them.
Create and manage team members
Our solution supports a wide range of user roles, including admin, dispatcher, manager, and client. Easily create and manage as many team members as your operations require.
Configure workflows, and custom fields
Design workflows tailored to your specific needs. Enable or disable features as you see fit, and create custom fields to enhance and streamline your operations.
DISPATCHER LEVEL
Managing daily jobs has never been easier
Assign jobs more effectively
Porter lets you see in real-time which porter is best suited for a job. It evaluates current location, distance to the pickup point, and past workload of all available porters to generate a ranked list for you.
Choose to turn the Optimizer on or off
With the Optimizer enabled, enjoy an auto-pilot mode where the system manages itself. Sit back, grab a coffee, and let Porter handle demanding tasks for you. Need to take control? Simply turn it off anytime.
Track job status in real time
Keep track of where porters are and monitor the status of all jobs in the system. Dive into detailed insights on what, where, when, who, and how long each task takes—all in a single click. Measure response times effortlessly.
CLIENT LEVEL
Give the experience your customers deserve - empowered by you
Request a service easily with full details
Eliminate the need for phone calls and paperwork. Create a digital request directly from your station, including patient name, equipment list, and service time.
See who is going out and coming in
Track not only the porter who accepts your job but also the list of patients being sent to your station. Enjoy unparalleled visibility into operations like never before.
Access full request history
Easily review all requests made by your station. See who made the request, which patient it was for, which porter handled it, and how long the task took from start to finish.
OPERATOR LEVEL
Wow - that was fast. I am really impressed.
Get notified when a new job comes in
No matter where you are within the perimeter, the perfect job will find you in seconds. Maximize your productivity by accepting jobs with just one click.
Proceed job with simple workflow
Each job arrives with full details on our Porter app. See the pickup location, destination, required equipment, and any special requests provided in the form of notes.
See what you have accomplished
Take pride in your contributions. Access a complete history of all the jobs you’ve completed today and in the past. A hero like you deserves the highest praise from us.
Make Hyper-Location Aware Applications a Reality
It’s time to elevate your operational management. Deploy a well-designed solution that delivers unparalleled intelligence to your organization and see rewards faster than ever.
Build it from the ground up
We provide high-quality Bluetooth gateways to help you create a modern, reliable indoor tracking infrastructure.
Leverage your existing infrastructure
Already have Aruba, Cisco, or Huawei access points installed? Put them to work for a quick and cost-effective setup.
Join the future of patient transportation
Mutrack Porter manages over 50,000 jobs every month for three of Thailand’s leading hospitals.