สำเนาของสิ่งที่ทำให้เกิดคำตอบนี้ ย่อให้พอดี มันแสดงว่าอะไรถูกส่งไป ไม่ได้รับรองว่าสิ่งที่ส่งไปนั้นสะอาด
Skill คำนวณสิ่งนี้
{
"period": {
"type": "monthly",
"start": "2026-07-01",
"end": "2026-07-31"
},
"peak_hours": [
10,
11,
12,
13,
14,
15,
16
],
"agents": [
{
"agent": "P09",
"total_jobs": 823,
"jobs_in_peak": 547,
"peak_exposure": 0.66,
"peak_hours_worked": 7
},
{
"agent": "P13",
"total_jobs": 864,
"jobs_in_peak": 567,
"peak_exposure": 0.66,
"peak_hours_worked": 7
},
{
"agent": "P56",
"total_jobs": 902,
"jobs_in_peak": 590,
"peak_exposure": 0.65,
"peak_hours_worked": 7
},
{
"agent": "P86",
"total_jobs": 855,
"jobs_in_peak": 555,
"peak_exposure": 0.65,
"peak_hours_worked": 7
},
{
"agent": "P37",
"total_jobs": 793,
"jobs_in_peak": 514,
"peak_exposure": 0.65,
"peak_hours_worked": 7
},
{
"agent": "P90",
"total_jobs": 738,
"jobs_in_peak": 470,
"peak_exposure": 0.64,
"peak_hours_worked": 7
},
{
"agent": "P46",
"total_jobs": 826,
"jobs_in_peak": 520,
"peak_exposure": 0.63,
"peak_hours_worked": 7
},
{
"agent": "P34",
"total_jobs": 817,
"jobs_in_peak": 514,
"peak_exposure": 0.63,
"peak_hours_worked": 7
},
{
"agent": "P19",
"total_jobs": 781,
"jobs_in_peak": 482,
"peak_exposure": 0.62,
"peak_hours_worked": 7
},
{
"agent": "P20",
"total_jobs": 837,
"jobs_in_peak": 522,
"peak_exposure": 0.62,
"peak_hours_worked": 7
},
{
"agent": "P81",
"total_jobs": 742,
"jobs_in_peak": 457,
"peak_exposure": 0.62,
"peak_hours_worked": 7
},
{
"agent": "P10",
"total_jobs": 834,
"jobs_in_peak": 515,
"peak_exposure": 0.62,
"peak_hours_worked": 7
},
{
"agent": "P94",
"total_jobs": 785,
"jobs_in_peak": 485,
"peak_exposure": 0.62,
"peak_hours_worked": 7
},
{
"agent": "P15",
"total_jobs": 872,
"jobs_in_peak": 545,
"peak_exposure": 0.62,
"peak_hours_worked": 7
},
{
"agent": "P51",
"total_jobs": 836,
"jobs_in_peak": 509,
"peak_exposure": 0.61,
"peak_hours_worked": 7
},
{
"agent": "P33",
"total_jobs": 806,
"jobs_in_peak": 492,
"peak_exposure": 0.61,
"peak_hours_worked": 7
},
{
"agent": "P42",
"total_jobs": 834,
"jobs_in_peak": 499,
"peak_exposure": 0.6,
"peak_hours_worked": 7
},
{
"agent": "P64",
"total_jobs": 767,
"jobs_in_peak": 458,
"peak_exposure": 0.6,
"peak_hours_worked": 7
},
{
"agent": "P01",
"total_jobs": 850,
"jobs_in_peak": 511,
"peak_exposure": 0.6,
"peak_hours_worked": 7
},
{
"agent": "P93",
"total_jobs": 753,
"jobs_in_peak": 441,
"peak_exposure": 0.59,
"peak_hours_worked": 7
},
{
"agent": "P83",
"total_jobs": 767,
"jobs_in_peak": 427,
"peak_exposure": 0.56,
"peak_hours_worked": 7
},
{
"agent": "P99",
"total_jobs": 704,
"jobs_in_peak": 385,
"peak_exposure": 0.55,
"peak_hours_worked": 7
},
{
"agent": "P23",
"total_jobs": 739,
"jobs_in_peak": 404,
"peak_exposure": 0.55,
"peak_hours_worked": 7
}
]
}For July 2026, the peak hours are 10.00 to 17.00: the seven hours of the day whose jobs sit at least one standard deviation above the day’s mean.
The peaks are widely shared. All 23 agents had work in all seven of those hours, and each one’s share of jobs inside them runs from 55% to 66%. So nobody here carries the peaks alone, and nobody avoids them.
At the top of that range, P09 did 547 of 823 jobs in peak hours, which is 66%. Near the bottom, P99 did 385 of 704, which is 55%. Both shares sit beside the jobs behind them, because a share alone can mislead.
This describes who carried the peaks. It doesn’t say whether that was fair or chosen. Shift pattern, role and how work is dispatched all move it, so I wouldn’t read it as anyone being overworked.
