Privacy Policy
Mutrack Co., Ltd. (“Mutrack”) recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal data, including your rights as a Data Subject, in accordance with the Personal Data Protection Laws.
Scope
This policy specifically applies to:
- Customers: individuals who request, use, or interact with Mutrack’s products, services, or platforms such as Dispatcher and related technologies.
- Authorized Users: individuals assigned by Customers, including employees, agents, and contractors who interact with Mutrack systems through user accounts.
- Website Visitors: individuals who visit or interact with Mutrack’s websites, including www.mutrack.co and related domains.
Collection of Personal Data
We collect your personal data directly from you through the following means:
- Account registration and onboarding
- Website forms and online inquiries
- Support and feedback channels
- Participation in pilots, demos, and trial programs
Types of Data Collected
Mutrack collects the following types of data depending on your interaction with our products and services:
- Personal Data: name, surname, date of birth, identification card or passport number, etc.
- Contact Information: address, telephone number, email address, etc.
- Account Information: username, password, login history, and transaction records.
- Identity Verification Data: copies of identification documents, employee ID cards, work permits (if applicable).
- Technical Data: IP address, device information, Cookie ID, Activity Logs.
- Location Data: precise or approximate location information from authorized devices when using Mutrack’s tracking or dispatching systems.
- Operational Data: job assignment records, task completion history, and service activity logs.
In some cases, we may collect, use, or disclose sensitive personal data only with your explicit consent or as permitted by law, such as:
- Health-related information (if related to service provision, e.g., patient support logistics).
- Other sensitive data categories as defined by applicable regulations.
Children
Mutrack’s services are generally intended for organizational use. If individual users under the age of 20 are involved, we may require consent from their parent or guardian in accordance with applicable laws.
Storage of Data
Your personal data is stored securely in both physical and electronic formats, using:
- Mutrack’s internal secure servers
- Third-party server service providers, which may include servers located outside of Thailand
Use of Data
We use your personal data for the following purposes:
- To create and manage user accounts
- To provide and improve products, services, and user experiences
- To facilitate customer support, system updates, and maintenance
- To monitor system performance and improve operational efficiency
- To conduct marketing, promotion, or educational campaigns with consent
- To comply with applicable laws, regulations, and legal obligations
Disclosure of Personal Data
We may disclose your personal data to the following parties:
- Within Mutrack: for the purpose of providing and improving services.
- Service Providers: including cloud service providers, customer support platforms, marketing partners, and payment processors.
- Business Partners: when coordinating joint services, projects, or pilots.
- Government Authorities: when required by law, regulation, legal process, or governmental request.
Cross-Border Data Transfer
When necessary, Mutrack may transfer personal data to countries with adequate personal data protection standards or ensure appropriate safeguards are in place as required by applicable law.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer necessary, personal data will be securely deleted, destroyed, or anonymized.
Data Subject Rights
As a Data Subject, you have the right to:
- Withdraw Consent at any time
- Access your personal data
- Request Data Portability
- Object to the processing of your personal data
- Request Data Erasure, Destruction, or Anonymization
- Request Suspension of data processing
- Request Correction of inaccurate or incomplete data
- Lodge Complaints with competent authorities
To exercise these rights, please contact our Data Protection Officer (DPO) using the information below. We will respond within 30 days of receiving your request.
Data Security
Mutrack has implemented appropriate technical, organizational, and administrative measures to ensure the confidentiality, integrity, and availability of personal data and to protect against unauthorized access, loss, misuse, or disclosure.
Data Breach Notification
In the event of a data breach that may affect your personal data, Mutrack will promptly notify the relevant authorities and affected individuals as required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this Privacy Policy periodically to stay informed.
This Privacy Policy was last updated and effective on 27th April 2025.
Links to Other Sites
Mutrack’s website and services may contain links to external websites. Mutrack is not responsible for the privacy practices of such external sites.
Contact Information
Data Controller
Mutrack Co., Ltd.
94 Soi Sukhumvit 23 (Prasarnmitr), Sukhumvit Road, Klongtoey Nua, Watthana, Bangkok, 10110, Thailand
in**@*****ck.co
www.mutrack.co
089-896-3878
Data Protection Officer
Customer Support Team
Mutrack Co., Ltd.
94 Soi Sukhumvit 23 (Prasarnmitr), Sukhumvit Road, Klongtoey Nua, Watthana, Bangkok, 10110, Thailand
in**@*****ck.co
www.mutrack.co
089-896-3878