Terms of Service

These Terms of Service (“Terms”) govern your use of products, services, websites, and platforms provided by Mutrack Co., Ltd. (“Mutrack”, “we”, “our”, or “us”). By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing, registering, or using any part of Mutrack’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific services.

If you do not agree to these Terms, please do not use our services.

If your organisation has signed an agreement with Mutrack for the Services (including a data processing agreement), that agreement prevails over these Terms wherever the two differ.

2. Scope of Services

Mutrack provides platforms and solutions for workforce management, job dispatching, task tracking, location intelligence, and related services (“Services”). The Services may include software applications, mobile applications, websites, APIs, and customer support.

We provide the Services to organisations under a signed agreement, which sets out the Services we provide, for how long, and on what terms. We improve the Services over time, and tell your organisation in good time before any change that affects how its people work.

3. User Accounts

You may be required to register an account to access certain features of our Services. You agree to:

• Provide accurate, current, and complete information.
• Maintain the security and confidentiality of your login credentials.
• Notify Mutrack immediately of any unauthorized access or use of your account.

You are responsible for all activities that occur under your account.

4. User Responsibilities

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. You shall not:

• Violate any rights of others, including privacy or intellectual property rights.
• Interfere with or disrupt the integrity or performance of the Services.
• Upload, transmit, or distribute any malicious software, code, or content.
• Attempt to gain unauthorized access to any part of the Services or systems.
• Use the location or presence features of the Services to observe any person outside the purposes, places and working hours your organisation has set and told them about, or in secret.

5. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

When an organisation, such as a hospital, uses the Services, it is the data controller for the personal data it puts into them or collects through them, and Mutrack is its data processor under the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”). The organisation is responsible for:

• having a lawful basis for collecting and using that personal data, including the location and presence of its staff, equipment and patients;
• telling the people concerned, such as its staff and patients, how their data is used, before it is collected, in a privacy notice of its own;
• configuring the Services’ privacy settings (such as which areas are observed, and who can see individual data) to suit its purposes, and using individual data only for those purposes;
• answering requests from the people whose data it holds; and
• giving Mutrack documented instructions for the processing.

Mutrack processes that data only on the organisation’s documented instructions, keeps it confidential and secure, helps the organisation meet its obligations, notifies it without undue delay of any personal data breach, and returns or deletes the data when the Services end, as set out in the Privacy Policy and the organisation’s agreement with Mutrack.

6. Intellectual Property

All content, software, technology, and materials provided by Mutrack are protected by copyright, trademark, and other intellectual property laws.

Mutrack and its licensors retain all rights, title, and interest in and to the Services, including all associated intellectual property rights.

You are granted a limited, non-exclusive, non-transferable license to use the Services solely for your authorized purposes in accordance with these Terms.

7. Service Availability

Mutrack strives to provide continuous, reliable services but does not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

Mutrack may perform maintenance or upgrades which may result in temporary service interruptions.

8. Our commitments

What we commit to about the Services, including what they do, how available they are, and how we support them and fix faults, is set out in your organisation’s agreement with Mutrack. Beyond that agreement, and as far as the law allows, we make no further warranties.

The information on this website describes our products in general terms. We keep it accurate and up to date, but it does not form part of any agreement.

9. Limitation of Liability

To the fullest extent permitted by law, Mutrack shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data arising out of or related to your use of the Services.

Our total liability for any claims relating to the Services shall not exceed the amount paid by you (if any) for accessing the Services during the six (6) months prior to the event giving rise to the liability.

10. Indemnification

You agree to indemnify, defend, and hold harmless Mutrack, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or relating to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another person or entity

11. Suspension and termination

How long your organisation uses the Services, and how either side may end the arrangement, is set out in its agreement with Mutrack.

We suspend an account only to protect the Services, the people who use them, or the data in them, for example after unauthorised access or a use that breaks section 4. When we do, we tell your organisation straight away, and restore access once the problem is resolved.

When the agreement ends, access to the Services ends with it, and we return or delete your organisation’s data as section 5 and the agreement set out.

Provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, limitation of liability, and indemnification.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions.

Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Thailand.

13. Changes to Terms

Mutrack reserves the right to amend these Terms at any time. Any changes will be effective when posted on our website or otherwise communicated to you.

We encourage you to review these Terms periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the amended Terms.

These Terms are effective from 19 November 2026.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Mutrack Co., Ltd.
94 Soi Sukhumvit 23 (Prasarnmitr), Sukhumvit Road, Klongtoey Nua, Watthana, Bangkok, 10110, Thailand
info@mutrack.co
www.mutrack.co
089-896-3878